Check out this release to see if your bike might be affected.
Because the safety of our riders is our top priority, we have decided to initiate a voluntary safety recall of specific alloy only Instinct, Instinct BC and Pipeline bikes of 2018, 2019 and 2020 model years. Carbon models are not affected.
A few incidents in the field along with further testing has confirmed the possibility that affected front triangles could crack which could lead to a separation of the head tube from the top tube.
To date, there has been a very small number of incidents reported out of over 4,700 units produced.
Riders affected by this recall should stop using their bike immediately and contact a Rocky Mountain authorized dealer for instructions. Additional information is available on our website at bikes.com/en/safety-recall, or you can reach Rocky Mountain directly using the toll free number, +1-877-744-1515.
Affected models include sizes small, medium and large with serial numbers starting with PRK17 and PRK18. Product sizes small, medium and large with serial numbers starting with PRK19 between PRK19-00001and PRK19-01275 are potentially affected and need replacement. The serial number is engraved under the bottom bracket.
This voluntary recall includes the free replacement of the alloy front triangle for model years 2018, 2019 and 2020 Instinct, Instinct BC and Pipeline trail bikes with 29” and 27.5+” wheels that share the same frame. Rocky Mountain is working closely with consumer product safety authorities worldwide about this issue and have already submitted a product recall plan to remedy the situation as soon as possible. Further communication will be sent in collaboration with these authorities in a joint effort to reach Rocky Mountain bike owners affected by this recall.
We are committed to making high quality bikes for riders and their safety is a top priority. We appreciate your help in communicating this voluntary safety recall message to owners of these affected bike frames. We apologize in advance for any inconvenience and assure you that the new front triangle will meet the performance and quality expected from Rocky Mountain.
Updated: More info from Rocky Mountain.
We would like to provide you with some more information regarding the recall.
Affected models:
2018, 2019, and 2020 Instinct, Instinct BC, and Pipeline models are affected
(no other Rocky Mountain models are not affected)
Affected sizes:
Small, Medium, and Large* front triangles are affected
(*Some large frames are not affected, please see your dealer who can verify for you)
XL frames are not a part of the recall and are safe to ride
Timeline for replacements:
A first wave of front triangle replacements will start now for the model year 2020 units as we rapidly dedicated our production line to produce 2020 replacement front triangles with graphic and color options that fit the 2020 models affected.
These replacements comply with the quality standards in place and meet the current standards for product replacement for a recall. The front triangle replacements for model year 2018 and 2019 units will be made in a following wave with colors that fit with graphic options of the 2018-2019 products affected. Rocky Mountain is currently collaborating with consumer safety authorities worldwide (such as CPSC in the United States and Health Canada) for the replacement plan of these 2018 and 2019 front triangles. We intend to replace these triangles as soon as possible, but we need to wait for their approval before deploying our replacement plan. Therefore, delays may occur due to reasons beyond our control.
More details will be communicated as soon as we can regarding the replacements of model years 2018-2019. You can find all currently available information on our website.
