[mccooleet]

I too had problems wit Canyon, bought the new Spectral late May and around July discovered a crack on the chainstay, found out I wasn’t the only one having the same problem  and Canyon sent out emails about it but it took them a long time to send the replacement chainstay and I lost the whole summer of riding because of it. During the process I’ve called,email and message them on FB and got the same generic response. Before I bought the bike I’ve researched about them and there were a lot of BAD customer reviews about their customer service in Europe, but I roll the dice and bought the bike anyways thinking it might be different here in the US, boy I was wrong.

[Author]

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