PNW Components has long been known for their reliability, and now they have the assurance in writing. The brand is now covering all of their current and future products with a lifetime warranty.
PNW added their thoughts to a statement.
“When Emily and I started the company back in 2015, we wanted to create the most customer-centric brand in the industry. For us that means treating our customers like we’d want to be treated, and creating reliable and affordable products that also look great,” said Aaron Kerson, Co-Founder of PNW Components. “We’re ecstatic to follow through with this vision and offer a lifetime warranty on all of our products to existing and future customers. We truly are here to give our customers the best experience possible.”
Last summer, PNW started a trade-in program to give customers an option to send in their older dropper posts, which are then refurbished and sold again on the PNW website, reducing waste. Customers who trade in an old post are eligible for a credit toward new PNW products.
“This warranty applies to all PNW Components branded products. If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, improper installation, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.”
The warranty is pretty standard, as many brands cover manufacturing defects, not always for the product’s life though. See more at their website.