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Unfortunately, what companies say and what they do are often different. I’ve had frame issues with two Trek bikes. The first one the shop fought me until I went straight to Trek. Trek offered me a new frame or credit for the frame. Unfortunately, the shop wanted to charge me $400 to swap parts. I ended up using the credit and had issues again, but I think it is the shop at fault. I’ve had warranty claims with Pearl Izumi and they claimed it was my fault when my shorts ripped when I dragged my butt on my tire and I had a similar experience with Mountain Hardware. I also tried to deal with RaceFace and never heard back after many attempts. I find buying gear at REI is worth it. They support their gear when the other companies just don’t give a sh*t. My two cents. I worked at Wave Rave in Mammoth, but other than that I have no connections in the industry.
I have 2 fs bikes. An older xc Specialized Epic and a 2020 Trek Slash. When I first went to FS I couldn’t believe how much more comfortable I was especially flying over brake bumps. The slash does so much work it’s incredible. It is so much more forgiving. It’s been in the shop almost two months and I am eating it all the time and not even riding the gnarliest stuff.
