Agreed. I thought for sure that they would look at this as a defect of materials and would want to examine the frame to figure out how to prevent this from happening again. i know if I owned the company I would want every broken frame sent back for examination. how else do they expect to improve their product.
Kona just isn’t the grass root company they were in the 90’s.
It was a hole. Looks to be left behind by a tree stump that rotted away. It was covered with leaves on the side of the trail. The edges of the hole were also soft so the wheel was able to sink in enough to send the rider over the bars.