Specialized not providing warranty support

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      Mike’s Bikes which has been in business since the 1960’s in California and has 12 shops in the SF bay area was purchased by a company based in Holland. As a result Specialized terminated Mike’s as a dealer and cancelled the orders for more than 400 customers and worse yet, Specialized has said that they will not provide warranty support for the thousands of their bikes already sold by Mike’s Bikes.

      I almost bought a Specialized Rockhopper Expert this week but decided to go with a Scott bike instead. My own reason was my inability to be able as a lowly customer to get in touch with anyone at Specialized over the past month, either by phone or by email. Specialized is the worst company I have dealt with in terms of customer support in the past 40 years, except perhaps Dell Computer.

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