So I bought a Küat Sherpa 2 cheap (50 bucks cheap). The ratchet straps were cracked and faded, so I looked around to see who sold replacement parts for it. Answer? No one.
So I called Küat and asked if they sold parts. “Whatcha need?” the nice lady asked. I told her and asked how much. “Lifetime warranty” she said, even though I had bought it used. Didn’t matter. 3 days later I had a box delivered with ALL the plastic parts, not just the ones I wanted to replace. How’s that for customer service??
Nice!!!…old school LL Bean ask no questions ’cause we stand by our stuff (period) service.
Surprised that the straps were crack. My Sherpa is 6 years old and spent the first four years of its life either on my truck’s hitch or out on the patio of my side yard – sun, rain, salt, and snow, that bad boy still looks almost new (straps and all). Quality stuff.