thanks GJmtb the rim is just a bit unbalanced, I don’t see why they could not repair it, it seems like they did nothing and charged me for the job.
I contacted them via FB cause they have 3 locations, and explained the problem, they asked me to bring it to a different location to take a look, but the guy never mentioned that they will take care of the issue, seems like he suggested I need to bring it back again and pay a second time.
he never said ask for this person he will know it is you or something like that.
then I explained the person that I didn’t want to be difficult but if he was me, would he give more business to the shop?
they just never replied, at this point I’m just venting cause ill never go back to that place again.
There are definitely good and bad bike shops out there. You pay a lot of money at a LBS, which I do not have a problem with, but you should get outstanding service with unhurried and thorough explanations. For the bad shops, I would recommend that you give them a rating here on ST and never go back. For the good ones, be courteous, give them some latitude at times when they need it (their job is not easy and their margins are tight), become their friend, appreciate them regularly, and give them a good rating here.
Sounds like a bad shop. Find a new one. Shop should talk you through what they can do and can’t. If there is change in the agreement after you leave there should have been a phone call. Treat it like your car.
First, know that many shops will not clean your bike without you asking (and paying) for it. As it relates to the rim, when you say it’s “unbalanced” it’s not clear to me if it’s out-of-true or dinged/bent (or both). If it needed to be trued they should have done that, but if it’s dinged/bent most bike shops won’t touch it (it’s a liability issue). Plus, depending on the degree of damage you can probably still ride it without issues. I’ve ridden over 200 miles since I noticed a crack in my rear AL rim and it hasn’t yet gotten any worse (yet). With all that said, the fact that they didn’t replace the tire (brand is irrelevant) nor communicate any of this to you is unacceptable. Did they charge you? While bikes shops today are completely inundated due to the explosion in riders over the last few months there is absolutely no excuse for the lack of communication.