bought 2 bikes from the in the past 2 years…solid bikes (Gravity Monster and Motobecane H427)…replaced almost every component to upgrade but i have no complaints about the entry level quality…very true that there is zero customer service
i recommend them to beginners who just need “a bike”…once you become a daily rider you need to go to a local bike shop and get what suits you best from a professional who will be there for you for the life of your bike…my 2 cents