Singletracks Mountain Bike News, Reviews, MTB Trails and Community › Protected: Forums › Mountain Bike Forum › Canyon customer service › Reply To: Canyon customer service
October 20, 2020 at 23:23
#509149
There is an inherent issue with the shock being taken to a bike shop but when Canyon cannot reasonably respond to the crank arm issue in a timely manner, shame on them. The shock having been opened by others voided Canyon’s responsibility.
Now you can send it to one of the many shops that service shocks and make the bike at least usable. The other option is to simply replace the shock but that is a costly option.