Reply To: Bike shop service

[rmap01 ✓ supporter]

First, know that many shops will not clean your bike without you asking (and paying) for it. As it relates to the rim, when you say it’s “unbalanced” it’s not clear to me if it’s out-of-true or dinged/bent (or both). If it needed to be trued they should have done that, but if it’s dinged/bent most bike shops won’t touch it (it’s a liability issue). Plus, depending on the degree of damage you can probably still ride it without issues. I’ve ridden over 200 miles since I noticed a crack in my rear AL rim and it hasn’t yet gotten any worse (yet). With all that said, the fact that they didn’t replace the tire (brand is irrelevant) nor communicate any of this to you is unacceptable. Did they charge you? While bikes shops today are completely inundated due to the explosion in riders over the last few months there is absolutely no excuse for the lack of communication.