I thought they were being helpful. The main spring on my bike totally broke, and they sent out another replacement spring, which also broke. By the time I told them I wanted a replacement bike because this was a horrible bike, the 30 day time policy had gone by, plus I didn’t have the original box. Who would keep the original box to a bike? The bike I have now changes gears on it’s own every 5 seconds or quicker, and I’ve spent about $300 at the local bike shop to try to get it to work. The only reason the bike wants to continually change gears is because the shock broke to begin with. It worked before then. Clearly if the shock broke, and then the replacement shock broke it was due to a defect in the shock.