I’m part of Sarma Support team. Normally we do help to most of our customers in our warranty policy. I hope few of them could confirm this is too..
You broke two wheels in very short time and distance. All information passed to RND team and factory. According our experience it’s very complicated to brake two items in normal conditions.
More over we offered you new rims with super discount.
I believe it’s just not fair to write here “To be avoided”.
But good luck for you man.”
If this is par for Sarma’s customer service communication, I’d be leary of dealing with them simply based on the profuse lack of correct spelling and syntax.