[tjwil9488]

So I got my bike back from the dealer about a week ago. The problem with the forks it needed more grease, and that solved the major rattling. But now I hear a little bit of rattling over small bumps, I could understand this if I was doing serious off-roading, but I’m talking about a crack in the road when I hear this little rattling. And when it was in the shop for the forks I had them I just the rear brakes for the second time, the rear wheel wasn’t spinning freely.

So now I’m bringing my bike back in for the 3rd time for the same two problems. So am I being too difficult if I demand a replacement fork and rear caliper versus them trying to take everything apart and fix it?

[tjwil9488]

"ollysj" wrote

Most of the Suntour forks are low end stuff

@ollysi, I’m definitely starting to believe that.

[tjwil9488]

I just picked up my bike from the dealer today, although I didn’t get a new bike all is well. For the front forks they took them apart and added more grease, that significantly improve the rattling. The little bit of sound I do here I believe is normal under heavy pressure. And for the rear brakes the caliper they had to remove some of the powder coated paint, all is good.
But I have to admit I’m not impressed with the overall characteristics of the front fork that is manufactured by suntour (SR Raidon 29" (Custom for Giant), Alloy Steerer, 15QR w/ Lockout, 100mm Travel). I had a low and giant mountain bike years ago that had a Suntour fork, and didn’t like it. I thought with buying a better mountain bike I’d get a better fork, it’s definitely better than the cheap fork on my cheap Giant but I still don’t like the feel. So probably be replacing the forks soon.

[tjwil9488]

@ Dgaddis, I rode bikes with disc brakes, my wife has a hybrid with disc brakes and my neighbor has a mountain bike with disc brakes, I’ve rode both of their bikes for a good 20 to 30 miles and the braking seem smooth and easy, and both bikes are about three years old. I know hybrid is going to be different than a mountain bike I had the hybrid at higher speed than the mountain bike and there is no fade or shimmy. The dealer mentioned the shimmy/feeling the rotor is a slight bit warped, is common as there’s a break in period, but this issue wasn’t there from the beginning it started after 30 miles… I think that’s odd. In the front brake is perfectly fine, but then again you don’t use it as hard as the rear.

@GoldenGoose, I’m not really too sure who the manufacturer is, on giant’s website it just says “Giant ROOT, Hydraulic”

I don’t think I’m being unrealistic and asking for a replacement bike. If these problems happened in a week or two after owning the bike, then absolutely replace the defective parts. But these issues appeared within 24 hours. Again I don’t think I’m being unrealistic; these problems appeared in 24 hours, a week different story, replace the parts. I not buying a cheap bike from Walmart and that I can return. I can buy a $4000 TV from Best Buy and there’s a 14 day return policy, with a restocking fee, I’m not looking to return just replace with the exact same thing.

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