Singletracks Online Help and FAQ

How to change your singletracks password
Login to your account and go to My Account -> My Profile. Use the form to create a new password.

How to update your email address
Login to your account and go to My Account -> My Profile. Use the form to update your email address.

How to change your screen name
We discourage changing your screen name but if you must due to a typo or another issue, email info@singletracks.com with three (3) choices for a new screen name. Also don't forget to include your existing screen name so we can look up your account.

How to join/leave the email list
You can update your email preferences anytime by going to My Account -> My Profile. Check or uncheck the "Email List" checkbox.

I didn't receive a password email
If you submitted a registration form more than 10 minutes ago and haven't received your password, refresh your email client and check your spam folder. If the email still isn't there, send us an email and we'll try to hook you up (though it may be a day or so before we can reply).

I forgot my password
Click here, enter your username, and we'll zip you a reminder email! Email hasn't shown up? Check your spam folder, then send us an email with your screen name and we'll generate a new password for you. Keep this email for future reference.

Why don't you have trail XYZ listed?
All the trails listed on our site are submitted by users just like yourself. If there are trails we don't have listed, that's because no one submitted them yet. If you want to see more trails from your state on our site, quit holding out and add them right now!

There is an error or offensive content on a trail or gear review page
Since must of our online content is user generated, erroneous content may be found on trail or gear review pages. If you do know of an error or offensive content on a page, please simply click the "Add Review" (preferred) or "Error Correction" link on the right side of the page. Enter the corrected information here so that other users can see your comments.

Do you remove trail listings?
We do not generally remove trail pages from the site. Instead, we prefer that amended information be added through the review process as described in the previous question. This way, for those who have ridden this trail, they will be informed of the trail's new status. For those who have never been, they too will realize that the trail is closed. By simply removing the information from the site, no one will know anything (other than the fact that the trail is not listed).

What software do you use to manage singletracks.com?
We're so glad you asked! We built everything (except the forums and main blog) from scratch using PHP and MySQL. Yep, it was a ton of work but if you're interested in creating your own consumer review website like singletracks for your niche or industry, please check out Review App.