Bought a brand-new Giant Talon 29er 1, and now PROBLEMS afte

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This topic contains 23 replies, has 12 voices, and was last updated by Profile photo of jeremiahbwhite jeremiahbwhite 3 years, 8 months ago.

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  • #99785

    I just recently bought a brand-new Giant Talon 29er 1, I really like the bike but I’ve been experiencing some problems. When I test rode the bike I didn’t experience anything. But after I purchased the bike and riding it for about 10 to 15 miles I started noticing some problems, figures right after you buy something the issues appear. My two problems are the front suspension rattles over any bump in the rear disc brake is sticking. I brought the bike back to the dealer the next day and they admitted there’s a problem with the front fork and they will work with Giant to replace it, and they adjusted the rear disc brake, they told me I can ride the bike until the new front fork arrives. So the next day I rode the bike another 20 miles and notice the rear brake is sticking again, and when breaking at high speeds it feels like the disc is warped, not hard but you can feel it vibrate a little.

    I told the dealer I’m not comfortable with this bike and I think other problems are to come, and would like a replacement, but they mention giant won’t replace a bike just the parts unless maybe the frame was cracked. Over the past 10 years I’ve purchased three Giant bikes from this dealer and have never had a problem with the bikes or the dealer, so I’m thinking this is just a unique case and the bike may have been dropped in shipping…. Or who knows it could just be a lemon bike. So my question is, am I wrong to push hard on the dealer and Giant to get a new bike?

    #99786

    Have you ever had a bike with disc brakes before?

    #99787

    Go back to LBS and see if it can be fixed,they want all their customers to be happy with their purchase. 😃

    #99788

    What type of rotors are on the bike? Some rotors are known to give a bit of a pulsating feel at higher speeds. Typically rotors with lots of cut outs for cooling reasons and weight savings reasons are more susceptible to this pulsating phenomenom. I notice it on my Wind Cutter rotors at high speeds but it doesn’t seem to affect braking.

    #99789

    @ Dgaddis, I rode bikes with disc brakes, my wife has a hybrid with disc brakes and my neighbor has a mountain bike with disc brakes, I’ve rode both of their bikes for a good 20 to 30 miles and the braking seem smooth and easy, and both bikes are about three years old. I know hybrid is going to be different than a mountain bike I had the hybrid at higher speed than the mountain bike and there is no fade or shimmy. The dealer mentioned the shimmy/feeling the rotor is a slight bit warped, is common as there’s a break in period, but this issue wasn’t there from the beginning it started after 30 miles… I think that’s odd. In the front brake is perfectly fine, but then again you don’t use it as hard as the rear.

    @GoldenGoose, I’m not really too sure who the manufacturer is, on giant’s website it just says “Giant ROOT, Hydraulic”

    I don’t think I’m being unrealistic and asking for a replacement bike. If these problems happened in a week or two after owning the bike, then absolutely replace the defective parts. But these issues appeared within 24 hours. Again I don’t think I’m being unrealistic; these problems appeared in 24 hours, a week different story, replace the parts. I not buying a cheap bike from Walmart and that I can return. I can buy a $4000 TV from Best Buy and there’s a 14 day return policy, with a restocking fee, I’m not looking to return just replace with the exact same thing.

    #99790

    Every disc brake I’ve ever used has made some noise and had a bit of a vibration to it. That doesn’t mean it’s not working…it’s just part of the deal with discs.

    You should be using the front brake harder actually – that’s where all your braking power comes from 😉

    There’s no need to get a different bike. A bicycle is nothing more than a structural frame with various mechanisms attached to it. Just because there’s a problem with one mechanism doesn’t mean everything else is messed up. The shop should take care of it for you! Sucks it’s been a hassle though, I know it’s frustrating.

    #99791
    "dgaddis" wrote

    Every disc brake I’ve ever used has made some noise and had a bit of a vibration to it. That doesn’t mean it’s not working…it’s just part of the deal with discs.

    You should be using the front brake harder actually – that’s where all your braking power comes from 😉

    There’s no need to get a different bike. A bicycle is nothing more than a structural frame with various mechanisms attached to it. Just because there’s a problem with one mechanism doesn’t mean everything else is messed up. The shop should take care of it for you! Sucks it’s been a hassle though, I know it’s frustrating.

    I agree with this. If it’s a brand new bike, I don’t think getting a whole new bike is the right answer. Instead, address the individual issues. It does suck that you’re having to deal with all of this though, a new bike should feel new!

    I just recently got a new bike in the mail but had an issue with it immediately out of the box and had to wait to get it remedied. Annoying, but it happens sometimes.

    #99792

    If the rotor is warped, you’ll be able to see it when you stand behind the bike and spin the back wheel while looking at the gap b/t the rotor and the brake pad. Most small warps can be corrected by hand.

    #99793

    I just picked up my bike from the dealer today, although I didn’t get a new bike all is well. For the front forks they took them apart and added more grease, that significantly improve the rattling. The little bit of sound I do here I believe is normal under heavy pressure. And for the rear brakes the caliper they had to remove some of the powder coated paint, all is good.
    But I have to admit I’m not impressed with the overall characteristics of the front fork that is manufactured by suntour (SR Raidon 29" (Custom for Giant), Alloy Steerer, 15QR w/ Lockout, 100mm Travel). I had a low and giant mountain bike years ago that had a Suntour fork, and didn’t like it. I thought with buying a better mountain bike I’d get a better fork, it’s definitely better than the cheap fork on my cheap Giant but I still don’t like the feel. So probably be replacing the forks soon.

    #99794

    I’ve personally never ridden a Suntour.

    RockShox and Fox make some good forks, although you do get what you pay for. If you buy a cheap Tora it’ll probably be similar to the Suntour

    #99795

    Most of the Suntour forks are low end stuff

    #99796
    "ollysj" wrote

    Most of the Suntour forks are low end stuff

    @ollysi, I’m definitely starting to believe that.

    #99797

    Yep, I have a Suntour on my Trek/Fisher and am not happy with it at all. Trying to decide what to get that will somewhat match the G2 form. At least you don’t have that issue as well!

    #99798
    "mtbgreg1" wrote

    I’ve personally never ridden a Suntour.

    I have … they’re crap.

    #99799

    So I got my bike back from the dealer about a week ago. The problem with the forks it needed more grease, and that solved the major rattling. But now I hear a little bit of rattling over small bumps, I could understand this if I was doing serious off-roading, but I’m talking about a crack in the road when I hear this little rattling. And when it was in the shop for the forks I had them I just the rear brakes for the second time, the rear wheel wasn’t spinning freely.

    So now I’m bringing my bike back in for the 3rd time for the same two problems. So am I being too difficult if I demand a replacement fork and rear caliper versus them trying to take everything apart and fix it?

    #99800

    Suntour forks are very low end. If it works ok and feels ok, I would not lose any sleep over the rattling. It’s most likely a coil fork and it is working as intended. (My Marzocchi coil fork always rattled, but it always worked ok) If the rattling is really causing you to have an ulcer, then make that your first upgrade, but don’t burn your relationship with the shop over it. (When you get ready to upgrade, have a look at the Rockshox Recon SIlver. My test bike came with one and it’s surprisingly good for the price)

    As for the brakes, there should be no drag. Definitely work with them on getting them adjusted properly. Either the caliper is out of alignment, or the rotor is warped, or they need to be bled.

    #99801

    it is sad to hear that somebody else is having the same issues on their 29 er talon 1!! yes the blue and white hardtail ..I too am having front fork issues and rear brake issues. I have taking the bike back a number of times , I purchased it less than 1 year ago. The first issue I had with the rear brakes making chatter noises and major vibrations on the back brake rotor .this all happened within 25 to 30 miles after purchasing my bike .the dealer has worked on this bike at least once if not twice a month for the same issues over and over and over. They keep telling me it is normal for the bike to vibrate and my front fork to make noise .!!!!! I myself have checked the rear rotor out. And have noticed instead of it going back and forth or side to side hey goes up and down : which is causing my pads to wear quickly it is also making the brake rotor itself makes noise andvibrate . The dealer seems to think that is normal what do you think ??????? I think giant needs to get a hold of its customers and let them know they actually have an issue. Instead of pushing their bikes off on consumers and letting the dealers have to deal with the problem .!!!!!

    #99802

    Sorry to hear the problems your having. The only reason I can agree you have a problem is the fact that I have none on my Talon -1 . That sux your having to go through the hassle of getting a LBS or Giant to repair a defective product. Something is not right here due to the fact that most Talon owners are very happy with their bikes. I looked at reviews before buying mine. I hope you can get the problems worked out. But, when you buy a product for the amount they are asking and it has 1 or 2 issues with it. It leaves a bad taste in your mouth. My Talon is all stock except for pedals and bar. Please keep us posted on the outcome

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    #99803

    You will never be happy if you expect a quiet Suntour fork over even the smallest dips and bumps. It’s a steel spring bouncing around in there and it’s noisy, heavy and terrible at it’s intended job. The fork is on your bike to meet a price point. If you want a fork that works well, is quiet and will shave at least two pounds off your bike, do like I did with my Giant Yukon and save up for an upgrade. I bought a new RS Reba on eBay for 200 bucks and it’s replacement of the suntour fork transformed my bike.

    #99804
    "schwim" wrote

    You will never be happy if you expect a quiet Suntour fork over even the smallest dips and bumps. It’s a steel spring bouncing around in there and it’s noisy, heavy and terrible at it’s intended job. The fork is on your bike to meet a price point. If you want a fork that works well, is quiet and will shave at least two pounds off your bike, do like I did with my Giant Yukon and save up for an upgrade. I bought a new RS Reba on eBay for 200 bucks and it’s replacement of the suntour fork transformed my bike.

    The new fork made a big difference huh ??? 200 isn’t too bad. Not to sound like a big dummy but what kind of difference did it make ? does it smooth out the rough stuff at a higher speed or was it only noticed in the weight deptartment ??

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